The operator collects personal data to provide secure iGaming services and to meet legal obligations in Bangladesh.

Personal data collected

• Identity and contact details (name, date of birth, address, email, phone)
• Account data (username, credentials, preferences, communication settings)
• Verification data (KYC documents, age and identity checks)
• Transaction and payment data (deposits, withdrawals, billing details)
• Technical data (device, browser type, IP address, log files)
• Usage information (pages visited, session times, gameplay logs)
• Cookies and similar technologies (see Cookie section)

Why this data is collected

• To create and manage user accounts and deliver services
• To verify age and identity, prevent fraud, and protect account security
• To process payments and resolve support queries
• To comply with applicable laws, court orders, and regulatory requests
• To improve website performance, availability, and user experience

Protection measures

• Encryption in transit (TLS) and encryption or hashing of sensitive fields
• Strict access controls, role-based permissions, and logging
• Network security, firewalls, anti-abuse controls, and monitoring
• Vendor due diligence and PCI DSS-compliant payment processors
• Staff training, confidentiality commitments, and incident response procedures

User rights

• Access: request a copy of personal information
• Correction: ask to fix inaccurate or incomplete data
• Deletion: request erasure, subject to legal retention duties
• Restriction and objection: limit or object to certain processing
• Portability: receive certain data in a portable format
• Consent withdrawal: withdraw consent at any time without affecting prior lawful processing

Legal compliance

• Processing is carried out in line with applicable Bangladesh law, including the Bangladesh Data Protection Act, 2023 and the Cyber Security Act, 2023.
• Where required by other jurisdictions (such as the EU/EEA), safeguards consistent with the GDPR are applied.
• The data controller is the operator of this site. Contact: [email protected].

Personal information is used for lawful, fair, and transparent purposes:

• Account management and service delivery (registration, login, profile, gameplay)
• Transactions (deposits, withdrawals, refunds, billing)
• Verification and security (KYC, AML, risk scoring, fraud detection)
• Customer support and dispute resolution
• Personalisation and user experience improvements
• Analytics and statistics on website performance and usage
• Marketing and communications, based on consent and preferences
• Compliance with legal obligations and enforcement of terms

Lawful bases for processing

• Contract: to provide and support requested services
• Legal obligation: to meet statutory or regulatory duties
• Legitimate interests: to maintain security, improve services, and prevent abuse (balanced against user rights)
• Consent: for optional features like marketing, certain cookies, and some analytics

Data is not sold. Sharing occurs only as described in this Policy and under appropriate safeguards.

Users can access, update, or delete personal data as follows:

• Access and update: through the account settings area or by emailing [email protected]
• Correction: provide documentation if needed to verify changes
• Deletion: request account closure and erasure; some records must be retained where law requires

Procedure and timelines

• A response is provided without undue delay, normally within 30 days
• Identity verification is required before actioning requests
• If a request is complex, an update on progress and expected timeline is provided

Security checks and payments

By using DBBet, users consent to security reviews (KYC/AML) and to the processing of payment data by verified payment providers for deposits and withdrawals, subject to their terms and privacy policies.

The services are for adults aged 18 and above. Registration by anyone under 18 is not permitted.

• The operator cannot confirm age without appropriate documents during verification.
• If a parent or guardian notifies that a minor has provided information, the account will be closed and data deleted where legally permitted.
• Requests of this type can be sent to [email protected] with proof of guardianship and identification.

Personal information may be processed in countries outside Bangladesh where technology, payment, verification, or support partners operate. Using the website and services signifies consent to such transfers.

Safeguards

• Contractual protections ensuring confidentiality and security
• Standard contractual clauses or equivalent mechanisms where required
• Access controls and encryption in transit
• Vendors are assessed for data protection practices

All partners are required to maintain confidentiality and protect personal data in line with this Policy and applicable law.

This disclaimer may limit or clarify how certain rules in this Policy apply in practice. It is effective when the user accepts the Policy through signature, acceptance during registration, or accession by continuing to use the services.

• Nothing in this Policy excludes rights granted by mandatory law.
• The operator may modify the Policy to reflect legal or technical changes; material updates will be posted on the website.
• Continued use after updates indicates acceptance of the revised terms.

Cookies are small text files stored on a device by websites. They help recognise a browser, remember settings, and analyse how services are used.

Purposes

• Statistics and analytics
• Behaviour analysis and fraud prevention
• Personalisation and remembering preferences
• Site performance and improvement

Retention

• Non-essential cookies are retained for up to 1 year unless cleared earlier by the user.

Controls

• Manage cookies through browser settings or the on-site cookie tool (where available)
• Blocking some cookies may affect certain functions
• Further details on categories: strictly necessary, analytics, functionality, and marketing cookies

Using DBBet means full acceptance of this Privacy Policy. The latest published version on the website prevails over any previous versions or conflicting summaries.

Users who do not agree should discontinue use of the services and contact [email protected] regarding data concerns.

Personal information may be shared with third parties where necessary:

• Legal and regulatory: courts, law enforcement, regulators, or tax authorities
• Contractual partners: payment processors, banks, KYC/AML providers, fraud prevention services
• Service providers: hosting, analytics, customer support, communication tools, security vendors
• Transactional needs: auditors, professional advisers, and dispute resolution bodies

Scope and purpose of sharing are limited to the services described in this document. Where a detailed list of processors is published on the website, those parties and their purposes apply. If a specific third party is engaged but not listed, users will be informed of the purpose and scope before or at the time of processing, where feasible. Providing data for these purposes constitutes consent to such sharing.

Each third party maintains its own privacy practices. Users should review those policies for independent details of their collection and use.

The website may contain links to external websites or services that operate under their own privacy policies. The operator is not responsible for how those websites collect, use, or protect information.

Users should review the privacy policies of any external sites visited and exercise caution before providing personal data.